TERMS & CONDITIONS
General
​1. The Terms and Conditions below are between ‘you’, and us ‘TYREM SERVICES B.V.’, ‘TYREM SERVICES B.V’ ‘Licence holder’ for the overall usage as well as compliance of conditions, regulations, and instructions where such are expressed).
2. TYREM SERVICES B.V reserves the right to modify and amend these Terms and Conditions at any time, and will be valid until a new version is in place. We will notify you prior to any changes and your reacceptance is required for the new agreement to become effective. If you do not agree to the updated Terms and Conditions, you must stop using the services.
3. Rules and explanations in respect to the games provided in separate links on the sites, or explanations and conditions referring to the software stated therein are incorporated into these terms and conditions by reference.
4. These Terms and Conditions may be published in a number of languages for information purposes and ease of access by players. It is only the English version that is the legal basis of the relationship between you and TYREM SERVICES B.V and in case of any discrepancy between a non- English version and the English version of these Terms and Conditions, the English version shall prevail.
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Your obligations as a User
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​Declarations and Warranties
You hereby declare and warrant that:
1. You are over 18 years of age or minimum legal age as stipulated in the laws of jurisdiction applicable to you and, under the laws applicable to you, you are allowed to participate in the Games offered on the site;
2. It is entirely and solely your responsibility to enquire and ensure that you do not breach laws applicable to you by participating in the Games. Gambling on our Website may not be legal in certain jurisdictions. Such countries are for example: Afghanistan, Algeria, Angola, Bahrain, Cambodia, Cuba, Ecuador, Eritrea, Ethiopia, Guyana, Indonesia, Iran, Iraq, Israel, Jordan, Kuwait, Lao, Libya, Malaysia, Mauretania, Mauritius, Morocco, Myanmar, Namibia, Nicaragua, Nigeria, Norfolk Island (Australia), North Korea, Oman, Pakistan, Panama, Papua New Guinea, Philippines, Qatar, Russia, Rwanda, Saudi Arabia, Somalia, South Sudan, Sudan, Syria, Tunisia, Uganda, United Arab Emirates, Yemen, Zimbabwe;
3. You are solely responsible for reporting and accounting for any taxes applicable to you under relevant laws for any winnings that you receive from TYREM SERVICES B.V ;
4. You participate in the Games for entertainment and/ or recreational purposes only and strictly in your own personal non-professional capacity;
5. You participate in the Games on your own behalf and not on behalf of any other person;
6. TYREM SERVICES B.V reserves the right to terminate and/or, change any games or events being offered on the Website, and to limit and/or refuse wagers.
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Exceptional Circumstances & Aborted Games
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1. TYREM SERVICES B.V reserves the right to cancel, and/or declare a wager void partially or in full if the Company, at its own discretion, would deem it obvious that any of the following circumstances have occurred:
– you, or people associated with you directly or indirectly influence the outcome of an event;
– you and or people associated with you are directly or indirectly avoiding the rules of the Company;
– the result of an event has been directly or indirectly affected by criminal activity;
– wagers have been placed that would not have been accepted otherwise, but that were accepted during periods when the mistake, misprint, technical error, casino system malfunction, force majeure or otherwise, wagers have been offered, placed and or accepted due to this error.
2. TYREM SERVICES B.V is not liable for any damages or losses deemed or alleged to have arisen out of or in connection with any of the software or its content; including without limitation, loss or corruption of data, delays or interruptions in operation or transmission, communication or lines failure, any person’s misuse of the site or its content or any errors or omissions in content.
3. TYREM SERVICES B.V is not liable for any server disruptions, downtime, lagging or any technical or political disturbance to the game play. Refunds may be granted to players in such cases.
4. In case of a misconfigured bonus campaign or pay-table and/or error in gaming software in any way, the Company reserves the right to alter player balances and account details to correct such mistakes.
5. Should the player become aware of possible errors or incompleteness in the software, in bonus or on the site, he or she agrees to refrain from taking advantage of them. Moreover, the player agrees to report any error or incompleteness immediately to TYREM SERVICES B.V .
6. In the event a game is started but miscarries because of a failure of the system, TYREM SERVICES B.V will refund the amount wagered in the game to the user by crediting it to the User Account or, if the account no longer exists, by paying it to the user in an approved manner; and if the user has an accrued credit at the time the game miscarried, credit to the User Account the monetary value of the credit or, if the account no longer exists, pay it to the user in an approved manner.
7. TYREM SERVICES B.V reserves the right to remove any game from the site at any time. Any event or game that indicate incorrect behaviour affecting pay out, game data or other balances, that may be due to misconfiguration or a bug, will be cancelled and removed from the site. The Player(s) balances and account details may be altered in such cases in order to correct any mistake.
8. TYREM SERVICES B.V reserves the right to retain payments, if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s), who has/have manipulated the casino system or attempted to do so.
9. Refunds may be given in case of exceptional circumstances, in such cases, they will be given solely at the discretion of the management
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Intellectual Property​
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1. TYREM SERVICES B.V own the rights to all software, user interfaces and graphic features available to you. These are protected by Copyright laws and you may only use the sites for your personal use in accordance with Terms and Conditions stipulated by the Company and laws applicable.
2. You will need prior approval by TYREM SERVICES B.V to in any manner except for private use, display or use trademarks, service marks, trade names or/and accompanying logos, alone standing or in conjunction with any text, of the site, or of a subsidiary or affiliated company to, or of a company belonging to the same group of companies as, or of the ultimate majority shareholders in, any of the software regulated by these Terms and Conditions.
3. Other products and service names displayed or referred to at any of the sites may be trademarks and service marks of their respective companies and exclusive property of such respective owners. Without the written consent of the owners or/and holders of the trademark and service marks may not be used publicly.
4. Animations, avatars, images, background images, other graphics, photographs, video and audio clips, button icons, streaming data, downloadable materials, data compilations and software, accessible from the sites licensed or controlled by TYREM SERVICES B.V is the proprietary information and valuable intellectual property of the company or any party responsible for providing the materials. The Company owns all rights and interests in above mentioned materials.
5. The materials may not be copied, distributed, republished, modified, uploaded, posted, or transmitted in any way except for private or personal use without the prior written consent of the Company.
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Privacy Policy
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We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy and we may keep it after we have stopped providing services to you in order to comply with our legal obligations and to resolve any disputes. For more specific information about data retention terms, please contact us at privacy@tyrem.com. We may also keep anonymized derivatives of your data for business analytics purposes where no automated decision making is involved.
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Please refer to our Privacy Policy by clicking here.
Complaints
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1. Complaints are handled by Customer Support department and escalated to the Customer Support Manager where needed. Customer Support will respond to any complaint as quickly as possible and not later than within two business days of the complaint being received (max time for response is 10 days).
2. TYREM SERVICES B.V shall keep the customer informed at regular intervals of the progress of the complaint giving an estimation of the time needed to investigate and resolve the complaint.​
STATUTORY RIGHTS
Your statutory rights are not affected by this Complaint Handling Procedure.
Limitation of liability
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1. You enter the site and participate in the Games at your own risk. The sites and the Games are provided without any warranty whatsoever, whether express or implied.
2. Without prejudice to the generality of the preceding provision, TYREM SERVICES B.V , our directors, employees, partners, service providers:
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do not warrant that the software or the site is/are fit for their purpose;
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do not warrant that the software and site are free from errors;
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do not warrant that the sites and/or Games will be accessible without interruptions;
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shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the software or your participation in the Games.
3. You hereby agree to fully indemnify and hold harmless TYREM SERVICES B.V, our directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the software or participation in the Games.
4. To the extent permitted by law, the maximum liability arising out of or in connection with your use of the Software, regardless of the cause of actions (whether in contact, tort, breach of warranty or otherwise), will not exceed 100 €.
Breaches, Penalties and Termination​
1. If you breach any provision of these Terms and Conditions or TYREM SERVICES B.V has a reasonable ground to suspect that you have breached them, the Company reserves the right not to open, suspend or close your User Account, withhold any money in your User Account (deposits included) and apply such funds on account of any damages due by you in this respect.
2. TYREM SERVICES B.V reserves the right to freeze or terminate your User Account or cancel any wagers at our absolute discretion in case the Company suspect that you are in breach of this agreement, have problems with creditors, are engaged in illegal or fraudulent activities when using any of the sites, using the rewards program or in other ways detrimental to our business.
3. You acknowledge that the Company shall be the final decision-maker of whether you have violated the Company’s rules, terms or conditions in a manner that results in your suspension or permanent barring from participation in our site.
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Severability
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If any provision of these Terms and Conditions is held to be illegal or unenforceable, such provision shall be severed from these Terms and Conditions and all other provisions shall remain in force unaffected by such severance.
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